Tenacity Learnership 2026 for Customer Services Call Centre

📋 Description

Tenacity Learnership 2026 is a useful opportunity for unemployed youth, disabled candidates, and young applicants who want practical workplace experience in customer service, call centre operations, customer account administration, and contact centre support. This opportunity is focused on the Customer Services Call Centre Learnership and is based in the Northern Suburbs, Cape Town, Western Cape.

The Tenacity Customer Services Call Centre Learnership 2026 can help candidates gain workplace learning in a real customer services department. This type of learnership is suitable for applicants who want to understand how call centre teams support customers, manage accounts, handle service queries, follow communication scripts, update records, and provide professional customer care.

This learnership is linked to Micro Finance NQF Level 4, which can help learners gain training connected to customer account management, financial service support, customer communication, and workplace administration. The programme may include a combination of classroom training and on-the-job experience, allowing candidates to build knowledge while learning from practical tasks.

Tenacity Learnership 2026 is suitable for candidates with Grade 12 who are serious about building a career in customer service and call centre work. The opportunity is aimed at unemployed youth, including applicants between the ages of 18 to 30, and may also support disabled candidates who meet the official requirements. Candidates should always confirm the full eligibility rules from the official advert before applying.

The Customer Services Call Centre role may include inbound and outbound customer support, account information handling, customer query assistance, basic administration, service follow-ups, data capturing, and professional communication with customers. These duties are important because call centre teams often act as the first contact point between customers and the business.

This learnership can help candidates develop confidence, customer service skills, communication ability, computer literacy, problem-solving skills, and workplace discipline. It can also help young people understand how customer service teams work in a structured contact centre environment.

Overall, Tenacity Learnership 2026 is a good opportunity for candidates in Cape Town and across South Africa who want to gain a nationally recognised qualification, practical workplace experience, and a stronger foundation for future customer service, call centre, micro finance, or contact centre careers.

📌 Available Positions

• Customer Services Call Centre Learnership

🏢 About Tenacity

Tenacity is connected to customer service, call centre operations, customer account management, micro finance training, contact centre support, and workplace learning in South Africa. Tenacity careers may suit unemployed youth and disabled candidates who want exposure to a professional customer services department. The company’s call centre environment may involve customer support, inbound and outbound communication, account-related assistance, service records, and customer query handling. In the Northern Suburbs of Cape Town, Western Cape, Tenacity provides a structured workplace where learners can build communication skills, service confidence, customer care ability, and practical experience in a contact centre setting.

✅ Eligibility Criteria

• Applicants should be interested in Tenacity Learnership 2026 and South Africa learnership opportunities.
• Candidates should be unemployed youth who meet the official learnership requirements.
• Applicants should be between the ages of 18 to 30 where required by the official advert.
• Disabled candidates may apply if they meet the official requirements for the programme.
• Applicants should have Grade 12 as a minimum education requirement.
• Candidates should be interested in Customer Services Call Centre work, call centre operations, and customer service.
• Applicants should be willing to complete Micro Finance NQF Level 4 training.
• Candidates should be ready to participate in classroom training and on-the-job experience.
• Applicants should be able to communicate clearly, listen carefully, and assist customers professionally.
• Candidates should be willing to work in the Northern Suburbs, Cape Town, Western Cape if selected.

🎓 Minimum Requirements

For Tenacity Recruitment, minimum requirements may depend on the official Customer Services Call Centre Learnership advert. Candidates should always read the full details before submitting the application form.

• Applicants should have Grade 12.
• Candidates should be unemployed at the time of application where required.
• Applicants should fall within the required age group of 18 to 30 if stated in the official advert.
• Candidates should be interested in customer service, call centre, and contact centre work.
• Applicants should be willing to complete a Micro Finance NQF Level 4 qualification or certificate training.
• Candidates should be able to attend classroom training as part of the learnership.
• Applicants should be willing to complete practical workplace experience in a customer services department.
• Candidates should have basic communication, listening, and computer skills.
• Applicants should check the official website or career portal for the full requirements linked to Reference Number TFS-827.

🛠️ Responsibilities

Customer Services Call Centre Learnership Responsibilities

The Tenacity Call Centre Learnership may help learners understand customer services workplace learning, inbound and outbound customer support, customer account administration, and contact centre duties. Responsibilities may include:

• Participate in classroom training and learnership learning activities.
• Complete on-the-job experience in a customer services call centre environment.
• Assist with inbound and outbound customer support under supervision.
• Learn how to communicate professionally with customers over the phone or through approved service channels.
• Support customer account administration tasks where required.
• Assist with updating customer records, notes, or service information accurately.
• Learn how to respond to customer queries in a polite and helpful manner.
• Follow call centre scripts, service rules, and company procedures where applicable.
• Develop customer service skills, listening ability, and problem-solving confidence.
• Support contact centre teams with service follow-ups and basic administration where required.
• Maintain confidentiality when working with customer account information.
• Follow instructions from trainers, supervisors, mentors, and experienced team members.
• Complete assigned tasks within required timelines.
• Maintain professional behaviour in the workplace and during training sessions.

🎓 Qualifications

Applicants should match their education background with the Tenacity Learnership 2026 requirements. The official advert should always be checked before applying.

• Grade 12
• Micro Finance NQF Level 4 training through the learnership
• Customer service-related learning may be useful
• Call centre or contact centre training may be useful
• Business Administration may be helpful where applicable
• Office Administration may support customer account administration tasks
• Communication-related studies may be useful for customer interaction
• Computer literacy training may support system and record updates
• Any relevant qualification accepted by the official Tenacity learnership advert may support the application

Candidates should not assume that every qualification will automatically qualify. It is important to read the latest Tenacity Learnership details and confirm whether the qualification, application form, documents, location, age requirement, and reference number match the Customer Services Call Centre application requirements.

💼 Experience

• Tenacity Learnership 2026 is mainly suitable for unemployed youth who want practical workplace experience.
• Previous full-time work experience may not always be required for learnership candidates, but applicants should check the official advert.
• Any customer service exposure, volunteer work, school projects, retail interaction, or administration tasks may be useful.
• Applicants with interest in call centre work, customer support, customer account administration, or micro finance may adjust faster.
• Candidates should be ready to learn through classroom training, workplace learning, practical tasks, and team guidance.
• Experience using phones, emails, basic computer systems, documents, or customer service tools may be helpful.
• Applicants should be able to work in a contact centre environment that may involve calls, customer queries, records, service targets, and teamwork.
• Candidates should show interest in call centre skills development and career growth in customer service.

🌟 Skills

Applicants for Tenacity Customer Services Call Centre Learnership should have the following skills:

• Good communication skills
• Customer service attitude
• Listening skills
• Willingness to learn
• Professional phone manner
• Basic computer literacy
• Attention to detail
• Ability to follow instructions
• Problem-solving ability
• Patience and respect when dealing with customers
• Time management
• Teamwork and cooperation
• Reliability and punctuality
• Confidentiality when handling customer information
• Ability to work in a contact centre environment
• Commitment to completing classroom training and workplace experience

🎁 Salary and Job Benefits

Tenacity learnership benefits may include a market related salary, a nationally recognised qualification, classroom training, on-the-job experience, customer service skills, and career growth. Call centre learnership benefits can help candidates understand inbound and outbound support, customer account administration, communication, and workplace discipline. The programme may also improve future employability in customer service roles.

🏛️ Why This Learnership Is Important

This learnership is important because it gives unemployed youth practical call centre and customer service experience. It can help candidates build communication skills, customer account knowledge, workplace confidence, and a recognised Micro Finance qualification. For applicants in Cape Town, the programme can support skills development and future growth in contact centre careers.

📞 How to Apply

To apply for Tenacity Learnership 2026, candidates should visit the official website or career portal and search for the Customer Services Call Centre opportunity. Applicants must complete the application form, apply online, and follow the full application process carefully. Candidates should confirm that Grade 12 is required and use Reference Number TFS-827 when applying.

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